This policy explains how users can raise complaints in accordance with the Information Technology (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021.
This policy outlines the mechanism available to users for submitting grievances and complaints related to the RainbowKnots platform, in compliance with applicable Indian laws.
Name: Simranjeet Singh
Email: support@rainbowknots.com
Address: Vasai East, Mumbai, Maharashtra
Resolution Time: Within 15 days
Users may submit complaints through:
Complaints must include:
Acknowledgement of complaint within 48 hours
Review of reported content or user behavior
Appropriate action (warning, removal, suspension, ban)
Final resolution provided within 15 days
RainbowKnots maintains grievance and complaint records for a minimum of 180 days, in compliance with the IT Rules, 2021.